Updated October 21, 2024

ARTICLE 1 – IDENTIFICATION OF THE AUTHOR OF THE OFFER

The website www.noo-paris.fr (hereinafter the “ Site ”) is published by SAS NOO, a simplified joint stock company with a share capital of 38,174.40 euros, having its registered office at 10 RUE ST JACQUES 13006 MARSEILLE - France, and registered with the Marseille Trade and Companies Register under number 801647793 and under intra-community VAT number FR81 801 647 793 (hereinafter the “ Company ”).

The company's customer service (hereinafter the " Customer Service ") is accessible by email from Monday to Friday from 9:30 a.m. to 5:30 p.m. (French time) at the following contact details: hello@noounderwear.fr or via the "Contact" section of the Site: https://www.noo-paris.com/pages/contact

ARTICLE 2 – FIELDS OF APPLICATION

These general terms and conditions of sale (hereinafter the “ GTC ”) apply to all users of the Site (hereinafter the “ Users ”) and to the Company’s Customers (as defined below).

The Site is reserved for retail sales to individuals acting for personal purposes (hereinafter the " Customer "). The Customer declares and guarantees that he is acting as the end consumer of the products he orders.

The General Terms and Conditions apply to any purchase of products offered for sale on the Site (hereinafter the “ Products ”) selected by the Customer via the Site’s electronic ordering service (hereinafter the “ Order ”) from the Company. They are permanently accessible on the Site.

The Company reserves the right to update and modify the T&Cs at any time and without notice, which the Customer accepts. It is specified that only the T&Cs in force on the date an Order is placed will be applicable to the Customer. The Customer or User may consult the version of the T&Cs in force at any time by going to the "General Terms and Conditions of Sale" section of the Site: https://www.noo-paris.com/pages/cgv.

ARTICLE 3 – INFORMATION RELATING TO THE SITE

The Site is accessible to all Internet Users in principle 24/24h, 7/7d, except for interruption, scheduled or not, by the Company or its service providers, for the needs of its maintenance and/or security or in cases of force majeure (as defined in article 8). The Company cannot be held responsible for any damage, whatever its nature, resulting from unavailability of the Site.

The Company does not guarantee that the Site will be free from anomalies, errors or bugs, nor that the Site will operate without breakdown or interruption. In this regard, it may freely determine at its sole discretion any period of unavailability of the Site or its content. The Company cannot be held responsible for data transmission problems, connection problems or network unavailability.

The Company reserves the right to modify the Site for technical or commercial reasons. When these modifications do not alter the conditions of the provision of services, in a substantial and negative manner, the Customer may be informed of the modifications made, but his acceptance is not required.

ARTICLE 4 – PRODUCT INFORMATION

The Products offered for sale by the Company are those appearing on the Site on the day of its consultation by the Customer. The description of the Products that is authentic is that published on the Site at the time of the Order. The stock availability indications are updated automatically in real time. However, an error in the update, whatever its origin, does not engage the responsibility of the Company. As such, the Company cannot be held responsible for the cancellation of an Order or a Product due to the exhaustion of stocks.

The Company takes the greatest care in the presentation and description of its Products to best satisfy the Customer's information. However, it is possible that errors may appear on the Site, which the Customer acknowledges and accepts.

The Products are described and presented with the greatest possible accuracy. While the Company makes its best efforts to ensure that the color and pattern of the Products whose photographs are displayed on the Site are faithful to the original Products, minimal differences may exist, depending in particular on the resolution and definition of the colors of the Customer's screen. Consequently, the Company cannot be held responsible in the event of minimal differences with the photographs of the Products on the Site.

It is possible that the Customer may receive, following an Order, a Product previously returned by another Customer. It is specified that the Company only accepts the return of intact and unworn Products, these two conditions being checked before the returned Products are put back on sale.

ARTICLE 5 – PRICE AND CONDITIONS OF VALIDITY

The prices of the Products offered on the Site are indicated by Product and reference and are inclusive of all taxes (TTC) excluding delivery costs. At the time of validation of the Order, the price to be paid by the Customer is understood to be the all-inclusive price, i.e. the sum of the price including VAT of the Products that make up the order increased by the delivery costs.

The prices displayed on the Site are indicated in Euros.

The Company reserves the right to modify its prices at any time but the Products will be invoiced on the basis of the rates in effect at the time of payment of the Order, subject to availability.

In the event of an incorrect price being displayed, which is clearly ridiculous (low price), whatever the reason (in particular an information bug, a manual error, a technical error), the Order even if validated by the Company will be cancelled, of which the Customer will be informed as soon as possible. In this case, the Customer may, if he wishes, subject to availability of the Products, resubmit his Order at the corrected and exact price.

In the context of promotional operations organized by the Company, prices will be displayed in the form of crossed-out price announcements. The announcements will be established in relation to the sale price practiced during the last thirty days preceding the promotional operation concerned.

For sales outside the European Union, prices are FOB ex-works Paris. Customs clearance and payment of various duties or taxes are the responsibility of the Customer.

ARTICLE 6 – ORDER

Taking an Order on the Site is subject to compliance with the various steps put in place by the Company that the customer must follow to complete the validation of the Order.

Validation of the Order constitutes confirmation of the Customer's acceptance of the General Terms and Conditions, the Products purchased, their price and the associated costs.

When completing the account opening form, communicating personal data, bank card number, confidential data relating thereto and validating the Order, the Customer undertakes to comply with the General Terms and Conditions pursuant to Article 1366 of the Civil Code.

The Company may refuse to honor any Order which is abnormal or abusive.

The Company prohibits the purchase of its Products for resale on a professional basis. Consequently, the Company reserves the right to refuse an Order placed by a professional or by a person clearly acting for professional purposes, in particular if the quantity of Products ordered abnormally exceeds the needs of a consumer.

ARTICLE 7 – SECURE PAYMENT

The Customer is invited to select a payment method from among:

• Credit card or bank card: the following credit cards and bank cards are accepted: Carte Bleue, Visa ®, MasterCard ® and American Express®. The Customer must provide their bank card number, the name of the holder of said bank card, its expiry date and the three numbers of the visual cryptogram on the back of the card, it being specified that in the case of payment by American Express card, the Customer must provide four numbers. The request for authorization to debit the card is made at the time of validation of the order on the Site, except in the event of unavailability of the servers. The Company reserves the right to make a new request for authorization to debit in the event that the first could not be completed due to unavailability of the servers. The Company implements all necessary means to ensure the confidentiality and security of the banking data transmitted on the Site. The Site is equipped with an online payment security system that encrypts the Customer's data. The transmission of banking data is guaranteed by the Company's partner: Payplug (Payplug being a technical service provider, it does not handle disputes related to orders, which are handled directly by the Company as specified above or, where applicable, by the Customer's bank). All information exchanged to process the payment is encrypted using the SSL (Secure Socket Layer) protocol: this data cannot be detected, intercepted or used by third parties. At no time does the Customer's financial data pass through the Company's computer system. Payplug checks that the connection with the Customer's browser is secure before sending the payment form to the banking institution that carries out the financial transaction.

• Paypal: by choosing this payment method, the Customer is automatically redirected to the Paypal platform. If the Customer does not yet have a Paypal account, he/she can create one on this occasion. The applicable conditions are then those of Paypal. After validating his/her order with Paypal, the Customer is then redirected to the confirmation page of the Site. For any information, the Customer can consult the following website: https://www.paypal.com .
  Paypal (Europe) S.à.rl et Cie, is a Luxembourg limited partnership with shares, registered with the Luxembourg Trade and Companies Register under number B118349, whose registered office is located at 22-24, Boulevard Royal – L-2449 Luxembourg. For any information, the Customer can consult the following website: https://www.paypal.com.

• ALMA: the Customer has the option to choose payment in two installments via ALMA from 120€ of purchase or in three installments from 150€ of purchase. This payment method is only available for France. If the Customer wishes to pay for his order in several installments, he accepts the general and specific conditions of ALMA .
  ALMA is a simplified joint stock company, registered with the Nanterre Trade and Companies Register under number 839 100 575, whose registered office is located at 176, avenue Charles de Gaulle – 92200 Neuilly sur Seine. For any information, the Client can consult the following website: https://almapay.com/fr-FR

The Company does not have access to its Customers' payment data which is transmitted directly to ALMA or Paypal.

The Customer may pay for his Order using e-gift cards issued in advance by the Company (by email and/or on paper in store). E-gift cards are valid for a period of one (1) year from their date of purchase and can be used once or several times in the Company's stores (excluding corners). If the balance on the gift card is not sufficient to pay for the Order, the Customer may finalize his Order by making an additional payment via his credit card or bank card, Paypal or via the secure ALMA payment platform. If the balance on the gift card is greater than the amount of the Order, the remainder will be kept on the gift card for the duration of its validity.

ARTICLE 8 – SHIPPING AND DELIVERY

Delivery means the transfer to the Customer of physical possession of the Products (hereinafter “ Delivery ”).
Orders are prepared within 48 to 72 working hours and within 4 working days during busy periods (Christmas, sales, Archives, etc.).
Delivery is carried out, according to the Customer's choice:

• Either by collecting the Products from the selected collection point in France (at a Mondial Relay or Colissimo collection point, subject to acceptance of the package by the selected collection point),
• either in the NOO store located at 128, rue Vieille du Temple, 75003 Paris, FRANCE during store opening hours,
• either to the delivery address indicated by the Customer when placing the Order, it being specified that this must be the residential address of the Customer, of a natural person of their choice or of a legal entity (delivery to their company) by Colissimo and Chronopost for delivery in mainland France, Corsica and Belgium, and Colissimo international for delivery abroad.

Delivery cannot be made to hotels, cafes, restaurants, public squares, PO boxes or the NOO corner at Galeries Lafayette.

If the Customer resides in a country that is not a member of the European Union or in the French Overseas Territories, customs fees may be applied upon receipt of the Order, which remain the responsibility of the Customer. Their amount and the conditions of their application are determined by the customs services, which the Customer is invited to contact.

In the event of absence during a Colissimo delivery to the address indicated by the Customer, the package is left in the Customer's mailbox. If this is not possible, a delivery notice is left by the carrier: the Customer can then collect their package from the Post Office with proof of identity within 10 days of the date of deposit of this notice. After this period, the package will be returned to the company NOO, which will reimburse the order within 10 working days of receipt of the return of the package.

The Customer can track the progress of the processing of his order in the "My order" tab, then "Track my order". If the order has been sent, the Company will provide a parcel tracking number to the customer, who will then be able to track its delivery.

Ordering multiple Products may result in the shipment of multiple packages.

Delivery of the Products ordered through the Site will be carried out by a transport company within the time indicated on the Site depending on the shipping method selected and, in any case, within a maximum period of thirty (30) calendar days following the date of receipt of the Order confirmation.

The Company shall not be held liable for the consequences of a delay in delivery, subject to providing proof that the delay is attributable either to the Customer, or to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure. The following are considered in particular as cases of force majeure releasing the Company from its obligation to deliver as defined by Article 1218 of the Civil Code and retained by case law, including in the event of war, riot, fire, flood, strikes, accidents, inability to obtain supplies, etc.

If the Order could not be delivered for reasons attributable to the Customer (in particular due to an error in the delivery address or the Customer's failure to collect his Order from the selected collection point), the Company reserves the right, at its sole discretion, to cancel the Order after a period of thirty (30) days following the initially scheduled delivery date. Where applicable, the Company reserves the right to invoice the Customer for any additional transport costs inherent in the Company's inability to deliver the Order.

It is the Customer's responsibility to check the Products upon arrival and to make any reservations and complaints that appear justified, or even to refuse the package if it is likely to have been opened or if it shows obvious signs of deterioration. Said reservations and complaints must be sent to the carrier by registered letter with acknowledgement of receipt within 3 working days, not including public holidays, following Delivery of the Products, a copy will be immediately sent to the Company. Failure to make a complaint within said time limits will extinguish any action against the carrier.

The Customer must ensure that the Products delivered to him correspond to his Order. In the event that the Products delivered do not conform in nature or quality with the specifications indicated in the delivery note, the Customer must inform the Company's Customer Relations Department by email: hello@noounderwear.fr and return the items to the address and under the conditions provided for in Article 9.

The Company cannot be held responsible for any harmful consequences resulting from a delay in delivery, only reimbursement of the Product by the Company being possible to the exclusion of any other form of compensation.

ARTICLE 9 – TRANSFER OF RISKS AND RETENTION OF OWNERSHIP

The risks of loss or deterioration of the Product are transferred to the Customer at the time of Delivery.

The Company retains full ownership of the Products sold until full payment of the price, including principal, costs, taxes and compulsory contributions.

ARTICLE 10 – RIGHT OF WITHDRAWAL / RETURN POLICY

In accordance with current legislation, and in particular Articles L.221-18 to L. 221-28 of the Consumer Code, the Customer has a period of fourteen (14) days following receipt of the Order to exercise his right of withdrawal, without having to justify his decision or bear penalties. Beyond this period of fourteen (14) days, the sale is firm and final.

In the case of an Order relating to several Products delivered separately, the period starts from receipt of the last Product.

The Customer must notify the Company of their wish to withdraw by submitting a return request on the Site, from the “Help/Make a return” area or by sending the withdrawal form (in the appendix) to the Company’s head office, at the following address: NOO SAS - 10 rue Saint Jacques - 13006 Marseille FRANCE. In the latter case, the Company shall send the Customer an acknowledgement of receipt of the withdrawal by email without delay.

The Customer must then return the Products to the Company within 14 (fourteen) days of communicating their decision to withdraw. The Product(s) must be returned in their original packaging, in their original condition, new, unwashed, in a condition allowing their immediate marketing. The Products must not have been worn, damaged, soiled or washed and must be folded and packaged with the labels and all accessories. The Customer may be held liable in the event of damage to the Products resulting from handling other than that necessary to establish their nature, characteristics and conformity. Returned items that do not meet the conditions set out above will not be refunded.

When returning shoes or accessories, the products must be returned new, unworn, with the label intact and in their original packaging (intact, clean, untorn box). The pouch must also be returned. Returned items that do not meet these conditions will not be refunded and will be returned to the customer at their expense. In the event of damage to the shoe box, a flat-rate deduction of 10 euros will be applied to the refund.

In the case of a gift against purchase and in the event of a total or partial refund of the Order, the gift must also be returned. In the event of non-return of the gift, the Company will not be able to refund the Order.

Our boxes can be refunded if returned within 14 days of receipt of the package. If the deadline is exceeded, you can make an exchange or obtain a credit until January 6, 2025 at the latest. In the event of a return, the box must be returned in its entirety (items, gift box) with original labels. If you wish to exchange one of the items in the box for the reason "the item is too small" or "the item is too big", please contact our customer service at the following address: hello@noounderwear.fr

To make a return, the Customer must follow the procedure indicated in the “Help/Make a return” section.

Returned Products must be accompanied by the return form, available on the Site (pre-filled return form: https://retour-echange.noo-paris.com/fr), duly completed, printed, and attached to the return package to the following address:
BURLAT
NOO Returns
910 Cantaranne Street
12850 ONET LE CHATEAU
FRANCE

Return costs are the responsibility of the Company only in mainland France.

The return of the Products is the responsibility and risk of the Customer if the place of delivery is not in Metropolitan France, or if the Customer chooses a return method other than that offered by the Company.

For returns from countries outside the European Union: returns must be sent by Parcel (equivalent to Ordinary Parcel). The customer must complete the CN23 Customs Declaration, indicate a description of the goods and must tick the “Return of goods” box in the “shipment category”. The Customer must also attach the invoice for the Order in question to prove that it is the same goods. If the above conditions are met, the Customer will be reimbursed by the Company using the same means of payment as that used for payment of the Order. The Company will make its best efforts to ensure that the reimbursement is made on the date of receipt of the return package by the Company. However, due to the volume of packages to be processed, it is possible that the reimbursement will be made within 10 to 15 days from receipt of the package.

If the payment method used by the Customer has expired, the Customer must contact customer service to change the refund method. The Company cannot be held responsible for any delay in the refund.

The refund of an Order paid with a gift card or credit will be made automatically in credit.

The Company does not accept standard exchanges. To exchange the size of a Product for another, it will be necessary to return it and then place a new Order. The shipping costs of this new order can be refunded upon request to Customer Service, on the same basis as the initial order. Please note that this exchange order and shipping cost refund policy is only applicable for 2 orders: an initial order and an exchange order.

The Customer may return any Product to any NOO store (excluding Galeries Lafayette corner). In this case, the Customer must go to this store and present the product along with the Order confirmation received by email. The refund will be made via the initial payment channel. NOO stores are listed in the “ Our stores ” section of the Site.

Purchases of pre-sale items paid for in store can be returned in store and online within 14 days of receipt of the package. Refunds are possible exclusively in store. Online returns will be refunded in the form of a credit.

ARTICLE 11 – WARRANTIES – LIMITATION OF LIABILITY

The documents, descriptions and information relating to the Products appearing on the Site are not covered by any guarantee, express or implied, except for the guarantees provided by law.

All Products on sale on the Site benefit from the legal guarantee of conformity (as defined in Articles L. 217-1 et seq. of the Consumer Code) and the guarantee against hidden defects (as defined in Articles 1641 et seq. of the Civil Code), allowing the Customer to return defective or non-compliant Products delivered free of charge, provided that they have been used normally and that the maintenance advice has been followed.

However, Products modified, repaired or damaged by the Customer are excluded from the warranty.

The warranty will not apply to apparent defects, or those that the Customer knew or could not be unaware of when placing the Order, in particular with regard to the information provided by the Company.
The warranty will also not cover Products damaged after transfer of risks to the Customer.

Legal guarantee of conformity

The Client:

• benefits from a period of two years from the delivery of the Product to act;
• may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code;
• is exempt from providing proof of the existence of the lack of conformity of the Product during the twenty-four months following delivery of the product;

The Customer benefits from this guarantee by informing the Company of the lack of conformity by e-mail to hello@noounderwear.fr or by simple mail to: NOO SAS - 10 rue Saint Jacques - 13006 Marseille FRANCE.

The Company is required to deliver a Product that complies with the contract and is liable for any lack of conformity existing at the time of delivery.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a lack of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience for them.

If the good is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests the repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund against return of the goods, if:

The consumer is also entitled to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies the reduction in the price or the termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the goods beforehand.

The consumer is not entitled to rescission of the sale if the lack of conformity is minor.

Any period of immobilization of the property for the purpose of its repair or replacement suspends the guarantee which remained to run until delivery of the repaired property.

The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the Consumer Code.

Any seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (Article L. 241-5 of the Consumer Code).

Guarantee against hidden defects

Furthermore, the Company is liable for the warranty against hidden defects in its Products which render them unfit for the use for which they are intended, or which reduce this use so much that the Customer would not have purchased them or would have paid a lower price for them if he had known about them.

The Customer has a period of two years from the discovery of the hidden defect to take action.

In the event of implementation of the guarantee against hidden defects in the item sold, the Customer may choose between cancellation of the sale or a reduction in the price.

The Customer will activate this guarantee by informing the Company of the hidden defect by e-mail to hello@noounderwear.fr or by simple mail to: NOO SAS - 10 rue Saint Jacques - 13006 Marseille France.

When the guarantee against hidden defects is implemented, the Company undertakes, according to the Client's choice and after assessment of the defect:

• either to reimburse him the full price of the returned Product,
• or to reimburse part of the price of the Product if the Customer decides to keep the Product.

Finally, the Customer is reminded that the legal guarantee of conformity and the legal guarantee against hidden defects are not mutually exclusive, and do not deprive the Customer of any other contractual or commercial guarantee that may have been granted by the Company. Nor do they deprive the Customer of his right of withdrawal defined in Article 9 of the General Terms and Conditions.

ARTICLE 12 – DATA CONFIDENTIALITY

The Company, as data controller, is committed to respecting data confidentiality and privacy, and in particular compliance with the General Data Protection Regulation (EU Regulation 2016/679) or “GDPR” and the French “Informatique et Libertés” law of 6 January 1978 as amended.

The Customer is invited to read the data confidentiality policy accessible on the Site under the heading “DATA CONFIDENTIALITY POLICY AND COOKIE MANAGEMENT”: https://www.noo-paris.com/pages/politique-de-confidentialite-des-donnees

For any questions about data processing or to exercise their rights, the Customer is invited to contact the Company using the email address: contact@noounderwear.com

Depending on the choices made when creating or consulting their accounts on the Internet, Customers may choose whether they wish to receive offers from the Company, and/or offers from external companies that are partners of the Company. If a customer no longer wishes to receive these offers, they may at any time request this by email to the Company's customer service at the following address: hello@noounderwear.com

ARTICLE 13 - INTELLECTUAL PROPERTY RIGHTS